Global Change Leader – CX & OTC Transformation (Hybrid)

The Lubrizol Corporation; Wickliffe (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Berkshire Hathaway backing

Competitive compensation

Professional development

Global career mobility

Meaningful work

Job summary

The Lubrizol Corporation is seeking a Global Change Management Leader, Customer Experience CoE to drive enterprise-wide transformation across Customer Experience and Order-to-Cash. You will shape adoption of new operating models, technologies, and processes in a global, matrixed organization.

You will develop and execute a global change management strategy, lead stakeholder analyses and readiness evaluations, design standardized frameworks, and partner with program leaders to deliver campaigns

Qualifications

• Bachelor's degree required; 10+ years leading enterprise change management in global organizations.
• Experience managing end-to-end change initiatives across large-scale, multi-year transformations.
• Expertise in change management methodologies (Prosci/ADKAR, Kotter, McKinsey) and practical application.

Responsibilities

• Develop and execute a global change management strategy supporting CX and OTC transformation initiatives, including technology, process, and organizational changes.
• Facilitate change impact assessments, stakeholder analyses, and readiness evaluations to align teams and mitigate risks.
• Design and implement standardized change frameworks, including communication, training, sponsorship, and reinforcement strategies.
• Partner with program and project leaders to deliver effective communication campaigns and enterprise-wide training initiatives.
• Drive adoption of new processes, technologies, and ways of working, fostering engagement and alignment across the organization.
• Establish governance structures and track KPIs to monitor adoption, manage resistance, and ensure sustained value realization.
• Lead post-implementation reviews and continuously improve change methodologies.
• Advise senior leaders on change management best practices to strengthen sponsorship and engagement.

Skills

Change management

Stakeholder engagement

Communication

Strategic thinking

Program management

Risk assessment

Training design

Education

Bachelor's degree in Business, Organizational Development, Change Management, or a related field

Tools

Prosci

ADKAR

Kotter

Job description

The Lubrizol Corporation is seeking a Global Change Management Leader, Customer Experience CoE to drive enterprise-wide transformation across Customer Experience and Order-to-Cash. You will shape adoption of new operating models, technologies, and processes in a global, matrixed organization.

You will develop and execute a global change management strategy, lead stakeholder analyses and readiness evaluations, design standardized frameworks, and partner with program leaders to deliver campaigns