Hybrid CX Specialist - Banking & Digital Support

Coastal Community Bank

Evergreen (CO)

Hybrid

USD 46,000 - 50,000

Full time

9 days ago

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Benefits offered by this job

Medical Coverage

HSA

FSA

Dental and Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Paid Time Off

11 Holidays

Job summary

Coastal Community Bank is seeking a CX Specialist I to provide front‑line support for digital banking channels and customer interactions. The role focuses on resolving issues, researching solutions, and ensuring compliance while collaborating with the CCX team to improve processes.

You will report to the Everett, WA area a few times per year, with a hybrid work arrangement. Ideal candidates will have 1+ year in customer service or digital banking, familiarity with online/mobile banking, and

Qualifications

1+ year of relevant experience in customer service or digital banking services.
Familiarity with using online banking and mobile banking applications.
Excellent interpersonal, verbal, and written communications skills.

Responsibilities

Provide support for incoming internal and customer calls.
Assist customers with online banking and mobile banking applications.
Initiate outbound calls to staff and customers for support or troubleshooting.
Craft effective communications to internal staff and customers via email or chat.
Support installations and use of mobile banking apps and digital payment channels.
Assist in resolving issues related to digital banking systems and services.