Hybrid CX Program Leader — Customer Experience Excellence

Atmus Filtration Technologies; United States; Hybrid; USD 118,000 - 131,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Job summary

Atmus Filtration Technologies seeks a Customer Experience Leader to drive cross-functional CX programs in Nashville, TN or Indianapolis, IN. Hybrid onsite with 3 days in office and 2 remote, focusing on governance, VOC analytics, and journey optimization across supply chain, commercial, digital/IT, and operations.

You will own CX KPIs, build dashboards, and lead enterprise initiatives turning customer feedback into actionable improvements, shaping our future CX strategy.

Qualifications

• 5–8 years in customer experience, CX program management, or a related role with cross-functional influence.
• Hands-on experience with VOC/NPS platforms (Medallia, Qualtrics, Salesforce Service Cloud, or similar) and survey program management.
• Strong executive communication and presentation skills — ability to distill complexity into clear, decision-ready insights.

Responsibilities

• Own CX program governance, milestones, dependencies, and deliverables across foundation through sustain.
• Lead cross-functional reviews and prepare executive-readouts with risks and actions.
• Develop and maintain customer journey maps highlighting pain points and opportunities.
• Design internal CX programming calendar, campaigns, and culture-building initiatives.
• Build dashboards (CRM, BI) for real-time CX visibility and metric governance.

Skills

Cross-functional influence

Data-to-story translation

VOC design

Executive presence

Presentation skills

Education

Bachelor's Degree in Marketing/Business/Communications

Tools

Power BI

Tableau

Salesforce Service Cloud

Job description

Atmus Filtration Technologies seeks a Customer Experience Leader to drive cross-functional CX programs in Nashville, TN or Indianapolis, IN. Hybrid onsite with 3 days in office and 2 remote, focusing on governance, VOC analytics, and journey optimization across supply chain, commercial, digital/IT, and operations.

You will own CX KPIs, build dashboards, and lead enterprise initiatives turning customer feedback into actionable improvements, shaping our future CX strategy.