Hybrid: Customer Excellence & CRM Transformation Lead

Atlas Copco Airpower N.V.; Sanborn (IA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Edwards is seeking a Customer Excellence Program Manager – Systems and Processes to drive operational excellence across customer-facing processes through digitalization, data governance, and continuous improvement initiatives.

You will partner with Sales, Customer Service, IT, Marketing, and Finance to optimize CRM (C4C/MS Dynamics), govern customer master data, and deliver data-driven improvements that boost efficiency, customer satisfaction, and business performance.

Qualifications

• Bachelor's degree in Business, or related field
• 3–7 years in Sales Ops, Customer Ops, or related roles
• Experience leading digital transformation or CRM improvement
• Experience with data governance and process improvement

Responsibilities

• Lead digital transformation to improve customer-facing internal processes
• Define requirements and prioritize CRM enhancements
• Own CRM data standards and governance processes
• Collaborate with Sales, Service, Marketing, IT, and Finance
• Develop KPIs and dashboards to track performance
• Oversee training and support for CRM and Customer Service processes

Skills

CRM Administration

Data governance

Digital transformation

Stakeholder management

Analytics / reporting

Education

Bachelor's degree in Business or related field

Tools

CRM systems (C4C, MS Dynamics)

Job description

Edwards is seeking a Customer Excellence Program Manager – Systems and Processes to drive operational excellence across customer-facing processes through digitalization, data governance, and continuous improvement initiatives.

You will partner with Sales, Customer Service, IT, Marketing, and Finance to optimize CRM (C4C/MS Dynamics), govern customer master data, and deliver data-driven improvements that boost efficiency, customer satisfaction, and business performance.