Customer Experience Analyst

US11 Electrolux Consumer Products, Inc; United States; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Learning opportunities

Flexible career path

Job summary

Electrolux Consumer Products, Inc in Charlotte, NC is seeking a proactive Customer Experience Analyst to support National Pro Account and key retail partners. You will analyze orders, monitor performance, and drive improvements across complex programs.

The role requires a Bachelor's degree and 2+ years in related fields; SAP and Excel experience; you will collaborate across Sales, Supply Chain, IT, and Finance to deliver insights and growth.

Qualifications

• Bachelor's degree.
• 2+ years in customer experience, operations, or analytics.
• Experience using SAP and Excel to analyze data and manage processes.
• Ability to translate data insights into actionable recommendations.
• Experience with large retail or B2B customers.

Responsibilities

• Analyze customer operations, order performance, and service metrics to identify trends and insights.
• Manage order fulfillment activities including ship-to setup and deliveries.
• Monitor order flow and inventory availability to protect service levels.
• Serve as primary contact for order status and fulfillment inquiries.
• Develop customer reporting dashboards and performance metrics.
• Partner with Sales, Supply Chain, IT and others to resolve issues.
• Support Pro Portal maintenance and retail execution activities.
• Contribute to new initiatives and go-to-market strategies.

Skills

Analytical thinking

Customer-focused

Cross-functional collaboration

Education

Bachelor's degree

Tools

SAP

Microsoft Excel

Job description

Job Description

Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role:

We're looking for a proactive and detail-oriented Customer Experience Analyst to support our National Pro Account business and key retail partners. In this role, you'll help optimize order execution, monitor business performance, support customer growth initiatives, and drive operational excellence across complex customer programs. The ideal candidate combines strong analytical capabilities with a customer-focused mindset and thrives in a fast-paced environment requiring cross-functional collaboration and problem solving.

Key Responsibilities:

• Analyze customer operations, order performance, and service metrics to identify trends, provide insights, and drive continuous improvement initiatives.
• Manage project-based and customer-specific order fulfillment activities, including ship-to setup, jobsite deliveries, split shipments, and specialized fulfillment requirements.
• Monitor order flow and inventory availability, proactively identifying and resolving issues that may impact service levels or delivery commitments.
• Serve as a primary point of contact for customer inquiries related to order status, inventory availability, fulfillment, and service concerns.
• Develop and maintain customer reporting, dashboards, and operational performance metrics to support business decisions and customer growth strategies.
• Partner with Sales, Supply Chain, Transportation, Warehousing, Finance, IT, and other stakeholders to resolve operational challenges and improve business processes.
• Support customer programs, Pro Portal maintenance, and retail execution activities to ensure accurate information and seamless customer experiences.
• Contribute to new customer initiatives, program launches, and evolving go-to-market strategies that support business growth.

Minimum Qualifications

• Bachelor's degree
• 2+ years of experience in customer experience, customer operations, supply chain, order management, business analytics, or a related discipline.
• Experience utilizing ERP systems (SAP preferred) and Microsoft Excel to analyze data and manage business processes.
• Ability to interpret data, develop reporting, and translate insights into actionable recommendations.
• Experience supporting large retail, B2B, distribution, national account, or project-based customers preferred.

Benefits highlights:

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits Insurance policy plan
• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.