Hybrid Customs Brokerage Coordinator | Freight & Compliance

FedEx; Town of Tonawanda (NY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

FedEx Logistics is hiring at the Tonawanda, NY location for a role that blends in-office and work-from-home elements. The position supports high-volume freight movement, requires handling customs paperwork, and maintaining strong customer relationships.

Overtime and holiday work may be required during peak periods, with a path to more onsite-to-remote work based on policy. Applicants should have a HS diploma or GED and 6 months in brokerage/transportation or customer service.

Qualifications

• HS Diploma or GED required; 6 months brokerage or transportation experience preferred.
• MS Office and Outlook proficiency required.
• Excellent verbal and written communication; strong organizational and problem-solving skills.
• Ability to work independently with minimal supervision.
• Knowledge of HTS classification and U.S. Customs regulations helpful.

Responsibilities

• Provide high-quality customer service for inbound/outbound freight.
• Prepare and submit documentation to customs and clients.
• Resolve issues delaying release or movement of freight.
• Maintain relationships with brokers and service providers.
• Produce operational trend reports and keep partners updated.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

FedEx Logistics is hiring at the Tonawanda, NY location for a role that blends in-office and work-from-home elements. The position supports high-volume freight movement, requires handling customs paperwork, and maintaining strong customer relationships.

Overtime and holiday work may be required during peak periods, with a path to more onsite-to-remote work based on policy. Applicants should have a HS diploma or GED and 6 months in brokerage/transportation or customer service.