Hybrid Customer Support & Warehouse Specialist

Emser Tile; Ladson (SC); Ibrido; USD 23.000 - 34.000; Tempo pieno

Descrizione del lavoro

Emser Tile LLC is seeking a Customer Support & Warehouse Representative Hybrid in the Charleston-Ladson, SC area. This role blends front-line customer service with essential warehouse duties, supporting sales, inventory, and order processing at the local branch.

You will interface with Sales Reps, builders, designers, contractors, and walk-in customers, delivering exceptional service while assisting product selections and processing orders.

Competenze

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Customer-focused, organized, and detail-oriented.
• Ability to work in a fast-paced, team-based setting.
• Knowledge of inventory, orders, and pricing inquiries.
• Strong math skills for piece-to-square-foot calculations.

Mansioni

• Interfaces with internal and external customers including Sales Reps, Builders, Designers, Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Delivers exceptional service and support by streamlining coordination between the Company and its customers.
• Drives sales by proactively assisting customers with product selections and resolving inquiries, while ensuring accurate and efficient order entry.
• Coordinates day-to-day account operations, including order entry, product and pricing inquiries, order status and tracking.
• Performs administrative duties such as processing payments, enters vendor stock orders, open order management, reconciliation of cash drawer, prepares bank deposits and end of day paperwork.
• Maintains showroom standards by overseeing cleanliness, safety compliance, sample updates and monthly inventory audits.
• Prepares basic sample boards for both branch and customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.

Conoscenze

Customer service

Inventory management

Forklift certification

Bilingual Spanish/English

Descrizione del lavoro

Emser Tile LLC is seeking a Customer Support & Warehouse Representative Hybrid in the Charleston-Ladson, SC area. This role blends front-line customer service with essential warehouse duties, supporting sales, inventory, and order processing at the local branch.

You will interface with Sales Reps, builders, designers, contractors, and walk-in customers, delivering exceptional service while assisting product selections and processing orders.