Hybrid CSR Specialist: Elevate Customer Experience

Maxcess International; Camas (WA); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Maxcess is seeking a dedicated Customer Service Representative in Camas, WA, to manage customer relationships and coordinate with Sales, Planning, and Operations. You will handle inquiries, quotes, and orders, maintain records, and support after-sales issues while prioritizing deadlines and quality service.

The role requires strong communication, teamwork, and the ability to work in a hybrid office environment with occasional travel to customer sites or trade shows.

Qualifications

• Associate degree with 3–5 years of customer service experience.
• GED/high school diploma with strong background in design, sales, job shop, machining, or web handling industries.
• Excellent verbal communication and clear, persuasive speaking across situations.
• Excellent written communication with clear and accurate writing.

Responsibilities

• Provide excellent customer service in the industry.
• Collaborate with Sales, Planning, Product Management, Supply Chain, Engineering and Operations.
• Establish and maintain customer records and contact information.
• Process inquiries for product quotes (duplicate units and new units).
• Process sales orders from customer purchase orders (duplicate units and new units).
• Follow up on quotes and update status through to closure.

Skills

Verbal communication

Written communication

Customer service

Team collaboration

Analytical thinking

Windows apps

Epicor ERP

Education

Associate degree

GED/HS diploma with industry experience

Tools

Epicor ERP

Job description

Maxcess is seeking a dedicated Customer Service Representative in Camas, WA, to manage customer relationships and coordinate with Sales, Planning, and Operations. You will handle inquiries, quotes, and orders, maintain records, and support after-sales issues while prioritizing deadlines and quality service.

The role requires strong communication, teamwork, and the ability to work in a hybrid office environment with occasional travel to customer sites or trade shows.