Customer Experience Specialist

Icehouseventures; Boulder (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

Icehouseventures is seeking an epic Customer Experience Specialist in Boulder, Colorado. This position involves direct interaction with ranchers to enhance their experience with Halter's products. Responsibilities include troubleshooting, pattern recognition in support data, and collaborating with teams to ensure seamless customer service.

The ideal candidate has over 3 years of experience in customer-facing roles, a strong background in ranching, and a passion for problem-solving. This full-time position may require weekends.

Qualifications

• 3+ years of experience in customer-facing roles.
• Deep understanding of the ranching industry.
• Proactive and takes ownership of tasks.

Responsibilities

• Talk directly with ranchers through chat and phone.
• Troubleshoot issues using data and tools.
• Work closely with various teams for seamless customer experience.

Job description

About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time‑intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It’s changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out‑think, out‑work and out‑care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.

About the role

We’re looking for an epic Customer Experience Specialist to join our Boulder team. Customer Experience at Halter isn’t a call centre. It’s a team of problem‑solvers who understand our ranchers, our product, and how everything connects. We’re the glue between customers and every part of the business – from field teams to product, engineering, and operations.

We work both reactively and proactively, jumping in fast when something isn’t right, and reaching out when ranchers just need a hand or some guidance. When someone gets in touch, you’ll take ownership from start to finish, listening, understanding what’s needed, and working with teams across Halter to drive the best outcomes on ranch. You show up every day ready to make a difference – for ranchers, their animals, and your team.

This role offers the opportunity to build a deep understanding of Halter’s products and customers, with pathways for career growth across the company.

What your day could look like

• Talking directly with ranchers through chat and phone – understanding what’s happening on ranch and helping them get things back on track fast.
• Troubleshooting issues and using data, tools, and your own judgment to solve problems that matter.
• Digging into Support team data, spotting patterns and raising insights that help us improve how Halter works for ranchers and animals.
• Working closely with our Field, Onboarding, and Product teams to make sure every customer experience is seamless.
• Taking ownership from start to finish – following up, keeping ranchers in the loop, and making sure nothing slips through the cracks.
• Owning your performance metrics, including response times, satisfaction scores, and quality of support.
• Getting out on ranch – seeing Halter in action and understanding the real impact of your work.

This could be for you if

• You’ve had 3+ years of experience in customer‑facing roles.
• You are customer‑obsessed and care deeply about creating better outcomes for ranchers and their animals.
• You have a deep understanding of the ranching industry.
• You’re curious – you don’t stop at the first answer, you dig deeper to understand why.
• You bring calm to chaos and stay steady under pressure.
• You bring energy and joy to your work, and you like being part of a tight team that has each other’s backs.
• You build strong relationships – with ranchers, teammates, and the teams you work alongside.
• You are proactive and take ownership. If something needs doing, you do it.
• You’re comfortable learning complex systems and using new tools.
• You enjoy digging through data to find insights, or building AI agents to do this for you.
• You love strengthening systems and looking for opportunities to create a world‑class Support experience rather than just going through the motions.
• You’re collaborative and enjoy working across different teams.

The details

• Full‑time, rostered across 7 days
• Regular days off will be either Friday/Saturday or Sunday/Monday
• Based in our Boulder office in Colorado
  

Join our team

Halter is committed to promoting a diverse and inclusive workplace – a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under‑represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!