Hybrid Customer Support Specialist — Onsite Training

Stefanini, Inc; Indianapolis (IN); Hybrid; USD 19,000 - 22,000; Part time

Benefits offered by this job

Hybrid work model

Onsite training

Job summary

Stefanini, Inc in Indianapolis is hiring a Contract Customer Service Representative for a 6+ month assignment. The role is hybrid, with in-office training and in-office attendance required during the initial weeks.

Responsibilities include handling calls and emails, guiding users through registrations, and resolving issues related to multiple programs. Minimum 1–3 years in a tech call center, HS diploma or GED, and proficiency with MS Word/Excel are required.

Qualifications

• High School Diploma or GED is required.
• 1–3 years in a technical call center or related experience.
• Demonstrated customer service and issue-resolution skills.
• Strong attention to detail and listening skills.
• Proficiency with MS Word and MS Excel.
• Clear verbal and written communication.
• Willingness to work a flexible schedule and overtime when needed.
• Background check and drug screen required.

Responsibilities

• Provide excellent customer service and one-call issue resolution.
• Handle incoming calls and email requests, including escalated items.
• Assist participants with registration and login issues.
• Assist participants with site navigation for their program.
• Answer questions about applications in the private portal.
• Coordinate with Account Management on escalated issues.
• Assist members with completing the Health Survey by phone.
• Perform other duties as assigned.

Skills

Customer service

Phone support

MS Word

MS Excel

Communication

Problem resolution

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Stefanini, Inc in Indianapolis is hiring a Contract Customer Service Representative for a 6+ month assignment. The role is hybrid, with in-office training and in-office attendance required during the initial weeks.

Responsibilities include handling calls and emails, guiding users through registrations, and resolving issues related to multiple programs. Minimum 1–3 years in a tech call center, HS diploma or GED, and proficiency with MS Word/Excel are required.