Hybrid Customer Support & Registration Coordinator

Camp Fire First Texas; Fort Worth (TX); Hybrid; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical and dental insurance

Company-paid long-term disability and

Job summary

Camp Fire First Texas is seeking a Customer Support & Registration Specialist in a hybrid role. The ideal candidate will assist families with registrations, respond to inquiries, and maintain accurate records. Training ensures program policies and systems are understood for accurate guidance.

The role involves payments processing, data management, and collaboration across departments to improve experiences for campers and families. Evening/weekend availability may be required.

Qualifications

• Strong written and verbal communication skills with active listening.
• Empathy, patience and sound judgment when assisting customers.
• Attention to detail and data accuracy in registration records.
• Ability to learn multiple technology platforms and CRM systems.
• Experience with payments, accounts receivable or registrations is a plus.

Responsibilities

• Respond to customer questions by phone, email, text messaging and other channels.
• Guide families through the registration process and troubleshoot issues.
• Maintain accurate customer and financial records in registration systems.
• Process payments, refunds, credits and account adjustments per procedures.
• Collaborate with teams to ensure timely registrations and smooth experiences.

Education

High school diploma or equivalent

Associate or bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

Camp Fire First Texas is seeking a Customer Support & Registration Specialist in a hybrid role. The ideal candidate will assist families with registrations, respond to inquiries, and maintain accurate records. Training ensures program policies and systems are understood for accurate guidance.

The role involves payments processing, data management, and collaboration across departments to improve experiences for campers and families. Evening/weekend availability may be required.