Remote Customer Service Associate | Training & Development

Center For Urban Families; South Houston (TX); Remote; USD 32,000 - 38,000; Full time

Benefits offered by this job

Private Health Insurance

Pension Plan

Paid Time Off

Work From Home

Training & Development

Job summary

Center For Urban Families in Texas invites applications for an entry-level Customer Service Representative. You will be the first point of contact, listening to questions, providing clear information, recording interactions, and routing inquiries to the right staff.

Training on CFUF procedures and systems will be provided; you should be patient, dependable, accurate, and able to handle confidential information while delivering friendly, professional support to people seeking assistance.

Qualifications

• Experience handling inquiries and providing clear information.
• Strong written and verbal communication skills.
• Ability to record interactions accurately in a system.

Responsibilities

• Respond to inquiries by phone, email, in person, or other channels with patience and professionalism.
• Listen carefully to understand questions and provide accurate information using approved resources.
• Record inquiries, actions, and follow-up needs in the case/CRM system.
• Refer complex matters to appropriate staff and follow escalation procedures.
• Ensure timely handoffs and follow-ups with clear documentation.

Skills

Active listening

Customer service

Communication

Data entry

Multitasking

Tools

CRM software

Email & Office Tools

Job description

Center For Urban Families in Texas invites applications for an entry-level Customer Service Representative. You will be the first point of contact, listening to questions, providing clear information, recording interactions, and routing inquiries to the right staff.

Training on CFUF procedures and systems will be provided; you should be patient, dependable, accurate, and able to handle confidential information while delivering friendly, professional support to people seeking assistance.