Hybrid Customer Support & Production Warehouse Specialist

Tatum Management Group LLC; Scottsdale (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Pure Choice Apparel in Scottsdale, AZ is seeking a hands-on Customer Support & Production/Warehouse Associate. You will split time between assisting customers and handling production/warehouse tasks on the shop floor and at a computer.

Ideal candidates communicate well, stay organized, and adapt quickly in a fast-paced environment. Prior experience in customer service or apparel operations is a plus, and we value reliability and teamwork.

Qualifications

• Customer service, warehouse, or apparel experience preferred.
• Ability to lift and move boxes.
• Comfortable on computer and on the production floor.
• Thrives in a fast-paced environment.

Responsibilities

• Respond to customer questions by phone, email, and other channels.
• Help customers with order status, product questions, and shipping issues.
• Resolve customer issues professionally and efficiently.
• Coordinate with production and fulfillment teams to resolve order problems.
• Track and follow up on customer issues until resolved.
• Maintain accurate customer and order information.
• Assist with apparel production (screen printing, DTF, embroidery).
• Prepare garments and materials for production.
• Perform quality checks on finished products.
• Pick, pack, and ship customer orders; manage inventory counts.

Skills

Strong communication

Customer service

Reliable

Organized

Detail-oriented

Teamwork

Basic computer skills

Tools

Shopify

ShipStation

Printavo

Job description

Pure Choice Apparel in Scottsdale, AZ is seeking a hands-on Customer Support & Production/Warehouse Associate. You will split time between assisting customers and handling production/warehouse tasks on the shop floor and at a computer.

Ideal candidates communicate well, stay organized, and adapt quickly in a fast-paced environment. Prior experience in customer service or apparel operations is a plus, and we value reliability and teamwork.