Customer Support & Order Ops Specialist

Ampcus Inc

Austin (TX)

On-site

USD 42,000 - 57,000

Full time

14 days+

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Job summary

Ampcus Inc. is seeking a Customer Services Support Operator to join our team in Austin, TX. You will handle incoming orders and inquiries, provide first-line user support, and assist customers remotely or onsite.

You will work with sales to clarify orders and resolve issues, ensuring a high level of service and customer satisfaction. Ideal candidates have experience in order processing, multi-channel communication, and accurate record-keeping, with a proactive approach to problem-solving and a

Qualifications

Experience processing customer orders and requests.
Experience communicating with customers across channels.
Ability to acknowledge and resolve complaints.
Keep accurate records of interactions and transactions.
Provide professional customer support and ensure satisfaction.

Responsibilities

Processes incoming orders, inquiries and/or requests regarding products and/or services.
Performs order management for assigned customers, manages and files clients' information in the information system.
Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
Cooperates with clients and sales representatives to clarify orders and issues.
Participates in investigating and resolving commercial and/or technical problems.
Supports pre-and/or post sales technical product advice for development, implementation, and operation of customer solutions.