Hybrid Customer Support & Billing Liaison

Trinity Logistics, Inc; Seaford (DE); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Trinity Logistics, Inc. in Seaford, DE is seeking a Customer Service Specialist to be the first contact point, answering calls, resolving issues, and educating customers and carriers on portal use.

You will collaborate with the Billing Department to ensure timely billing and with other team members to resolve challenges. You will multi-task, handle emails, research problems, and provide proactive solutions while maintaining a positive, professional demeanor across departments in a hybrid

Qualifications

• Deliver exceptional customer service to all stakeholders in a fast-paced environment.
• Maintain a positive, friendly attitude and collaborate across departments.
• Demonstrate strong planning and organizational skills.
• Spanish language skills preferred but not required.

Responsibilities

• Must be able to multi-task answering inbound phone calls with any follow up or internal research.
• Field and respond to inbound emails in our Customer Service email inbox.
• Research problems for resolution by locating missing paperwork, matching paperwork to loads, and digging into our operations system.
• Assist carriers with questions ranging from payment status to web portal login information.
• Assist customers with needs such as redirecting calls to the proper representative and obtaining load documents and showing how to access information online.
• Work closely with the Billing Department to ensure that customers are billed in a timely manner, including calling on unbilled items and mailing invoices.
• Participates in special projects and handles all other assigned duties as required.

Skills

Customer service

Multitasking

Communication skills

Detail oriented

Planning & organization

Spanish - bilingual

Job description

Trinity Logistics, Inc. in Seaford, DE is seeking a Customer Service Specialist to be the first contact point, answering calls, resolving issues, and educating customers and carriers on portal use.

You will collaborate with the Billing Department to ensure timely billing and with other team members to resolve challenges. You will multi-task, handle emails, research problems, and provide proactive solutions while maintaining a positive, professional demeanor across departments in a hybrid