Hybrid Customer Support Analyst – Procurement Operations

VetJobs; Pittsburgh (Allegheny County); Hybrid; USD 34,000 - 61,000; Full time

Benefits offered by this job

Award-winning workplace

Tuition reimbursement

Competitive pay

Opportunities to grow

Job summary

UPMC is seeking a full-time Customer Support Analyst to support Procurement Operations. You will serve as the SPA for requisitioning, purchasing, and purchase order status inquiries, working within a hybrid model.

Responsibilities include maintaining tax-exempt certificates, developing procedures, supporting PO expediting, and handling RMA/RGA processes. The role emphasizes confidentiality of patient and hospital information and cross-functional collaboration.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Supply Chain Management or related field and 1 year of related work experience required.
• Or Equivalent education and experience.

Responsibilities

• Support customer inquiries regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
• Maintain and provide sales tax exempt certificates as requested
• Develop, review, and maintain procedure documents
• Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions, and facilitate the return of products received (RMA/RGA process)
• Respect and maintain the confidentiality of all patient, physician, and hospital related information.
• Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
• Participate on cross functional teams (internal and external) to support business objectives
• Perform a routine review of customer inquiries and identify trends and opportunities for process improvements

Skills

Customer service

Procurement processes

Attention to detail

Cross-functional collaboration

Education

Bachelor’s degree in Business, Finance, Accounting, Supply Chain Management or related field

Job description

UPMC is seeking a full-time Customer Support Analyst to support Procurement Operations. You will serve as the SPA for requisitioning, purchasing, and purchase order status inquiries, working within a hybrid model.

Responsibilities include maintaining tax-exempt certificates, developing procedures, supporting PO expediting, and handling RMA/RGA processes. The role emphasizes confidentiality of patient and hospital information and cross-functional collaboration.