Customer Support Analyst – PO - Pittsburgh, PA

VetJobs; Pittsburgh (Allegheny County); Hybrid; USD 34,000 - 61,000; Full time

Benefits offered by this job

Award-winning workplace

Tuition reimbursement

Competitive pay

Opportunities to grow

Job summary

UPMC is seeking a full-time Customer Support Analyst to support Procurement Operations. You will serve as the SPA for requisitioning, purchasing, and purchase order status inquiries, working within a hybrid model.

Responsibilities include maintaining tax-exempt certificates, developing procedures, supporting PO expediting, and handling RMA/RGA processes. The role emphasizes confidentiality of patient and hospital information and cross-functional collaboration.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Supply Chain Management or related field and 1 year of related work experience required.
• Or Equivalent education and experience.

Responsibilities

• Support customer inquiries regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
• Maintain and provide sales tax exempt certificates as requested
• Develop, review, and maintain procedure documents
• Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions, and facilitate the return of products received (RMA/RGA process)
• Respect and maintain the confidentiality of all patient, physician, and hospital related information.
• Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
• Participate on cross functional teams (internal and external) to support business objectives
• Perform a routine review of customer inquiries and identify trends and opportunities for process improvements

Skills

Customer service

Procurement processes

Attention to detail

Cross-functional collaboration

Education

Bachelor’s degree in Business, Finance, Accounting, Supply Chain Management or related field

Job description

Job Description

On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps.

Job ID: 8266557387

Status: Full-Time

Regular/Temporary: Regular

Shift: Day Job

Work Arrangement: HybridWork Arrangement information

Facility: Corporate Supply Chain

Department: SCM Proc2Pay Operations

Location: 600 Grant St, Pittsburgh, PA

Union Position: No

Salary Range: $ 25.4-43.85 USD

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC?

Benefits

• AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by Diversity MBA
• A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
• Competitive pay
• Tuition reimbursement
• Opportunities to grow in your career at UPMC

UPMC is looking for a full-time Customer Support Analyst to support Procurement Operations.

This position works Monday- Friday, 8:00a-4:30p. This is a hybrid position with ability to work from home 3 days per week.

Purpose

Procurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquires related to requisitioning, purchasing, and the status of goods/services procured. Customer Support Analyst – Procurement Operations works under the direction of Supply Chain Management. The Customer Support Analyst – Procurement Operations will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high-pressure situations.

Responsibilities

• Support customer inquiries regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
• Maintain and provide sales tax exempt certificates as requested
• Develop, review, and maintain procedure documents
• Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions, and facilitate the return of products received (RMA/RGA process)
• Respect and maintain the confidentiality of all patient, physician, and hospital related information.
• Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
• Participate on cross functional teams (internal and external) to support business objectives
• Perform a routine review of customer inquiries and identify trends and opportunities for process improvements

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Supply Chain Management or related field and 1 years of related work experience required.
• Or Equivalent education and experience.

Licensure, Certifications, And Clearances

UPMC is an Equal Opportunity Employer/Disability/Veteran