Hybrid Customer Success Specialist — Training & Bonus

Socket.dev; Waite Park (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus program

Employer-paid medical, dental, vision,

Life, AD&D, and short-term disability

401(k) with 4% company match

Competitive paid time off

Two 15-minute breaks + 30-minute meal

Dex, HubSpot, Aircall, and Airtable on

Job summary

Reliable Premium Management in Waite Park, MN is seeking a Customer Support Specialist to handle phone and email inquiries with accuracy and warmth. You will follow Playbooks and SOPs, escalating when needed, while balancing SLA-driven priorities.

In this fast-paced, high-volume environment you’ll help maintain trust with customers and support onboarding and payroll processes. Strong communication and problem-solving skills are essential.

Qualifications

• This role requires clear communication via phone and email.
• Ability to follow Playbooks and SOPs while using judgment.
• Experience in customer-facing roles and CRM familiarity is preferred.

Responsibilities

• Provide professional, efficient support via phone and email, addressing inquiries and resolving issues on first contact where possible
• Process SLA-bound work — renewals, carrier switches, endorsements, payroll-not-linked issues, and payroll switches — within team completion targets
• Resolve customer questions and support requests using Playbooks and SOPs, applying judgment as needed
• Build strong customer relationships through active listening and empathy, reducing avoidable churn
• Document all customer interactions accurately in HubSpot and collaborate with onboarding teams

Skills

Clear communication

Active listening

Empathy

Problem solving

Judgment

Comfort with fast-paced environment

Technology literacy

Tools

Dex

HubSpot

Aircall

Airtable

Job description

Reliable Premium Management in Waite Park, MN is seeking a Customer Support Specialist to handle phone and email inquiries with accuracy and warmth. You will follow Playbooks and SOPs, escalating when needed, while balancing SLA-driven priorities.

In this fast-paced, high-volume environment you’ll help maintain trust with customers and support onboarding and payroll processes. Strong communication and problem-solving skills are essential.