Hybrid Customer Success Specialist – MedSpa & Dermatology

EXOCEL BIO; Doylestown (Bucks County); Hybrid; USD 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

Health insurance

Hybrid work model

Hands-on training

Zusammenfassung

EXOCEL BIO is seeking a proactive Customer Service Specialist to support MedSpa and Dermatology clients. You will build strong relationships, manage inquiries, and assist the sales team while ensuring outstanding customer experiences across channels.

Responsibilities include order tracking, problem resolution, record keeping, collaboration with internal teams, and social media lead mining. Flexibility to work in a hybrid environment is required.

Qualifikationen

• Experience in customer service with telephone etiquette
• Proficient in data entry and CRM systems
• Strong communication and multitasking abilities
• Flexible with office and remote work
• Knowledge of medspa products is a plus

Aufgaben

• Build relationships with customers and stakeholders with sales teams
• Address inquiries via phone, email, and social media
• Oversee order management and ensure timely delivery
• Resolve customer complaints with follow-up
• Maintain detailed records of interactions and processes
• Collaborate with logistics and sales teams for seamless service
• Mine social media for leads and manage outreach
• Gather customer feedback and suggest process improvements
• Develop understanding of medspa procedures and products
• Upsell products/services or refer opportunities to sales

Kenntnisse

Customer service

Data entry

CRM systems

Microsoft Office Suite

Multitasking

Communication

Flexibility

Ausbildung

High school diploma

Tools

CRM systems

Microsoft Office Suite

Jobbeschreibung

EXOCEL BIO is seeking a proactive Customer Service Specialist to support MedSpa and Dermatology clients. You will build strong relationships, manage inquiries, and assist the sales team while ensuring outstanding customer experiences across channels.

Responsibilities include order tracking, problem resolution, record keeping, collaboration with internal teams, and social media lead mining. Flexibility to work in a hybrid environment is required.