Customer Success Specialist – Windows & Doors (Hybrid)

Cornerstone Building Brands; Phoenix (AZ); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Paid Holidays

Paid time off (PTO)

401(k)

Tuition reimbursement

Job summary

Cornerstone Building Brands is seeking a Customer Success Representative for our Phoenix, AZ plant. This hybrid role supports customers in our windows and doors unit, with 2 in-office days per week (Tuesday and Wednesday).

You will handle direct customer support, account management, and information accuracy, ensuring a high-quality experience from order through delivery and warranty. Training and collaboration with sales/ops are key components of this role.

Qualifications

• Education: High School Diploma or equivalent; bachelor’s degree a plus.
• Experience: 1-2 years of direct customer and consumer support experience, preferably in building products.
• Industry knowledge: understanding of building products; sales management experience in dealer/distribution channels is a plus.
• Technical proficiency: proficient in telecom software and Microsoft Office (Word, Excel, PowerPoint) and CRM.

Responsibilities

• Provide premier customer care and support for windows and doors customers from order receipt to delivery, invoicing, and warranty.
• Manage customer accounts and keep sales teams informed of pertinent activities.
• Provide accurate pricing and product information; communicate changes clearly and encourage portal usage.
• Resolve issues related to orders, delivery, and billing; offer technical product information and alternatives when needed.
• Collaborate with sales and operations to ensure a superior customer experience.
• Escalate issues to Team Leads when necessary and assist with CSR training and onboarding.

Skills

Customer service

CRM software

Microsoft Office

Telecom software

Education

High School Diploma

Bachelor’s degree a plus

Tools

CRM

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Cornerstone Building Brands is seeking a Customer Success Representative for our Phoenix, AZ plant. This hybrid role supports customers in our windows and doors unit, with 2 in-office days per week (Tuesday and Wednesday).

You will handle direct customer support, account management, and information accuracy, ensuring a high-quality experience from order through delivery and warranty. Training and collaboration with sales/ops are key components of this role.