Customer Service Account Representative

DeKalb Health; Chesterfield (MO); Hybrid; USD 42,000 - 54,000; Full time

Job summary

ACR in Chesterfield, MO is seeking an Account Representative to manage customer accounts, support daily order processing, handle inquiries, and keep customers informed about order status and logistics. You’ll be the single point of contact for processing orders and resolving issues from start to finish.

This is a hybrid role requiring on-site work 3 days per week after training. The initial training is on-site for two weeks.

Qualifications

• Experience handling customer accounts and customer relations.
• Proficiency with MS Word and Excel.
• Accurate data entry with attention to detail.
• Ability to build rapport with customers.
• Strong communication with internal and external customers.

Responsibilities

• Oversee a portfolio of accounts and support daily order processing.
• Handle customer inquiries and update customers on order processing, logistics, and status.
• Serve as single point of contact for processing orders and resolving issues.
• Cross-train to assist and be flexible across tasks.
• Answer phone calls in a professional manner and process orders accurately.
• Respond to emails from sales team and customers in a timely manner.
• Track orders and provide ETAs; communicate delays or backorders.

Skills

Customer service experience

Data entry

Communication skills

Microsoft Word

Excel

Time management

Job description

• Location 18445 Edison Avenue,Chesterfield, MO, 63005,United States
• Job Category Customer Service
• Employee Type FT Exempt

The Account Representative is responsible for overseeing the satisfaction of customers as it pertains to all operational functions of Company. Manage a portfolio of accounts and support daily order processing, handle customer inquiries and update customer on order processing, logistic status and other key information. Account representatives are ACR’s single point of contact for processing orders for our customers, responding to inquiries and handling any issues that arise following the order from start to finish. All Account Representatives are cross trained to help and be flexible.

This is a hybrid role: At our Chesterfield, STL location: This role will require on-site 5 days per week during the initial training period (2 weeks).

How you will make an impact:

• Answer telephone in a professional and courteous manner—first line to customers
• Accurately and efficiently process and enter many types of product orders
• Respond in a timely manner to emails from sales team and customers, both external and internal
• Resolve customer issues within SLA (inquiries, returns, order status)
• Oversee accounts as assigned to ensure familiarity with customer base
• Track orders and provide customers with ETAs
• Interpret various forms of data to relay customer order trends and patterns
• Review and release internal customer web orders
• Keeping up to date with all the company’s products and procedures
• Communicate and monitor any delays to customer’s orders including backordered items
• Perform all other tasks, jobs, and or assignments as directed by Management

What you'll need to be successful:

• Experience handling customer accounts and customer relations; 1-2 years of prior customer service experience
• Computer experience including knowledge of Microsoft Word and Excel
• Accurate data entry skills and attention to detail
• Ability to build rapport with customers
• Deadline orientation and ability to work with timely demands and manage multiple workload
• Excellent communication skills with both internal and external customers
• Detail oriented and organized
• Resolve customer issues within Service Level Agreement - SLA (inquiries, returns, order status)
• Ability to work well under pressure and keep a professional attitude
• Motivated team player
• Reliable and Flexible

Employment offers are contingent upon a successful Criminal Background Check.

Summary

EEO Statement

ACR is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

• If Hybrid, how many required on-site days/week? 3 days / week