Head of Post-Sale Ops & Customer Experience - Hybrid

Scriptly Tech; Schaumburg (IL); Hybride; USD 100 000 - 120 000; Plein temps

Avantages offerts par ce poste

Unlimited paid time off

Health insurance

401(k) with employer match

Paid holidays

Résumé du poste

Scriptly Tech in Schaumburg, IL is seeking a Senior Manager of Operations to lead Customer Support, Customer Success, and Infrastructure. You will own end-to-end customer delivery, define service standards, and drive operational reliability across teams.

This is a leader-of-leaders role with significant autonomy and strategic impact. The role requires 7+ years in operations with 3+ years managing people, strong cross-functional collaboration, and hands-on experience with cloud infrastructure and

Qualifications

• 7+ years in operations, customer operations, or service delivery, including 3+ years managing people.
• Experience managing managers or leading multiple functions at once.
• Strong operational instinct: measure, identify bottlenecks, fix the system.
• Technical depth to discuss cloud infrastructure and incident response.
• Experience owning customer-facing service standards under growth.
• Willingness to work a hybrid schedule with 3 days/week in Schaumburg, IL.

Responsabilités

• Lead the Post-Sale Organization: Customer Support, Customer Success, and Infrastructure.
• Set shared goals across functions to ensure smooth handoffs between teams.
• Own hiring, onboarding, staffing levels, and capacity planning based on staffing model.
• Build a culture that solves problems at the root.

Connaissances

Leadership

People management

Cross-functional collaboration

Operational metrics

Customer operations

Cloud infrastructure knowledge

Incident response

Communication

Outils

AWS

Monitoring tools

Ticketing systems

Description du poste

Scriptly Tech in Schaumburg, IL is seeking a Senior Manager of Operations to lead Customer Support, Customer Success, and Infrastructure. You will own end-to-end customer delivery, define service standards, and drive operational reliability across teams.

This is a leader-of-leaders role with significant autonomy and strategic impact. The role requires 7+ years in operations with 3+ years managing people, strong cross-functional collaboration, and hands-on experience with cloud infrastructure and