Hybrid Customer Success Manager: Lead Growth & Retention

EverQuote; Cambridge (MA); Hybrid; USD 108,000 - 115,000; Full time

Job summary

EverQuote's Accelerated Growth Program (AGP) is our premier tier for agencies pursuing significant growth, giving them access to proprietary advantages. The Manager, Customer Success will lead our Accelerated Customer Success team (~12) to drive revenue growth, minimize churn, and maximize customer satisfaction.

The role reports to the Director, Customer Success and collaborates with Sales, Product, Engineering, Operations & Strategy, and Marketing to provide the tools, insights, and support

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of direct Customer Success or Sales experience.
• 2+ years managing customer-facing teams of 3+ people.

Responsibilities

• Run weekly 1x1s and quarterly performance reviews.
• Recruit, interview, and hire Customer Success talent as needed.
• Drive revenue growth through cross-sell and upsell opportunities.
• Own attainment of monthly and quarterly targets for revenue and retention.
• Build tools and strategies to help the team hit CS targets.

Skills

Customer Success

Sales experience

Team management

Data analysis

Education

Bachelor's degree or equivalent

Job description

EverQuote's Accelerated Growth Program (AGP) is our premier tier for agencies pursuing significant growth, giving them access to proprietary advantages. The Manager, Customer Success will lead our Accelerated Customer Success team (~12) to drive revenue growth, minimize churn, and maximize customer satisfaction.

The role reports to the Director, Customer Success and collaborates with Sales, Product, Engineering, Operations & Strategy, and Marketing to provide the tools, insights, and support