Leader, Accelerated Customer Success

EverQuote, Inc.; Cambridge (MA); Hybrid; USD 108,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Wellbeing program

Job summary

EverQuote, Inc. is seeking a Manager, Customer Success to lead the Accelerated Customer Success team, drive revenue growth, and minimize churn in collaboration with Sales, Product, and Marketing.

You will own the performance and development of your team and become a subject-matter expert on EverQuote Pro and the insurance landscape. The role reports to the Director, Customer Success, and sits at the center of a cross-functional operation to ensure the team has tools, insights, and support to hit

Qualifications

• 5+ years of direct/individual Customer success or Sales experience.
• 2+ years experience as a manager of customer-facing teams of 3 or more.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Own direct management of the Accelerated Customer Success team (~12 person org), assessing individual strengths and growth areas.
• Coach Business Consultants on sales strategies to drive cross-sell and upsell opportunities and reduce churn.
• Own 100% attainment of monthly and quarterly targets for revenue growth and retention; drive data-driven improvements.
• Build deep relationships with EverQuote's largest Accelerated accounts and escalate as needed.

Skills

Customer success

Sales

Team management

Data-driven mindset

Education

Bachelor’s degree or equivalent

Job description

EverQuote, Inc. is seeking a Manager, Customer Success to lead the Accelerated Customer Success team, drive revenue growth, and minimize churn in collaboration with Sales, Product, and Marketing.

You will own the performance and development of your team and become a subject-matter expert on EverQuote Pro and the insurance landscape. The role reports to the Director, Customer Success, and sits at the center of a cross-functional operation to ensure the team has tools, insights, and support to hit