Lead, Accelerated Customer Success

EverQuote Pro; Cambridge (MA); Hybrid; USD 108,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

EverQuote in Cambridge, MA is seeking a Manager, Customer Success for EverQuote Pro. This hybrid role leads the Accelerated Customer Success team (~12) and collaborates with Sales, Product, Engineering, Sales Ops & Strategy, and Marketing to hit aggressive monthly and quarterly targets.

You’ll build and coach a high-performing team, own revenue growth and customer retention, and develop deep relationships with EverQuote's largest acceler-ated accounts while applying product and carrier knowledge

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years of direct/individual Customer Success or Sales experience.
• 2+ years managing customer-facing teams of 3+ people.

Responsibilities

• Lead the Accelerated Customer Success team and drive revenue growth.
• Develop talent through coaching, 1:1s, and performance reviews.
• Own monthly/quarterly targets for revenue growth and churn reduction.
• Build strategic relationships with EverQuote's largest Accelerated accounts.

Skills

Customer success

Sales experience

People management

SaaS experience

AI usage

Education

Bachelor's degree

Job description

EverQuote in Cambridge, MA is seeking a Manager, Customer Success for EverQuote Pro. This hybrid role leads the Accelerated Customer Success team (~12) and collaborates with Sales, Product, Engineering, Sales Ops & Strategy, and Marketing to hit aggressive monthly and quarterly targets.

You’ll build and coach a high-performing team, own revenue growth and customer retention, and develop deep relationships with EverQuote's largest acceler-ated accounts while applying product and carrier knowledge