Customer Success Leader — Growth & Retention

SageNet, LLC.; Tulsa (OK); Hybrid; USD 90,000 - 120,000; Full time

Job summary

SageNet is seeking a Manager of Customer Success in Tulsa, OK. This leadership role supervises Customer Success Managers, balances team leadership with direct client engagement, and drives satisfaction, retention, and growth across strategic accounts.

You will oversee onboarding, develop customer success processes, and work to optimize the customer journey for network and digital signage services. A strong, hands-on leader with a customer-first mindset is essential.

Qualifications

• Bachelor’s degree in business, IT, or related field (or equivalent experience).
• Proven experience in customer success or account management with leadership experience or readiness.
• Strong understanding of network solutions, digital signage, and managed services.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Proficiency in CRM/service tools: Salesforce, ServiceNow, Smartsheet, SAP, Microsoft 365.
• Ability to succeed in fast-paced, high-growth environments.

Responsibilities

• Lead, mentor, and coach a team of Customer Success Managers (CSMs).
• Maintain direct ownership of high-impact customer accounts and ensure value delivery.
• Monitor performance metrics and ensure adherence to CS best practices.
• Support hiring, onboarding, and development of CSMs.
• Act as primary escalation point for complex customer issues.
• Oversee customer journey for network and digital signage services.
• Develop relationships with key customer stakeholders.
• Review SBRs and address customer needs proactively.
• Assist in retention strategies and reducing churn.
• Monitor health metrics and mitigate risks.
• Support contract renewals, billing accuracy, and SLA compliance.
• Develop onboarding plans for new customers.
• Conduct hands-on training for customer tools and escalation paths.
• Track onboarding KPIs and scale processes for CS.

Skills

Leadership

Customer-centric

Data-driven

Strategic problem solving

Communication

Team development

Education

Bachelor’s degree in business, IT, or related field

Tools

Salesforce

ServiceNow

Smartsheet

SAP

Microsoft 365

Job description

SageNet is seeking a Manager of Customer Success in Tulsa, OK. This leadership role supervises Customer Success Managers, balances team leadership with direct client engagement, and drives satisfaction, retention, and growth across strategic accounts.

You will oversee onboarding, develop customer success processes, and work to optimize the customer journey for network and digital signage services. A strong, hands-on leader with a customer-first mindset is essential.