Hybrid Customer Success Coordinator

National-Apartment-Association; Arlington (VA); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Competitive pay

Growth-focused culture

Generous PTO

Health, vision, dental

Infertility coverage

11 holidays + floating holiday

Job summary

National Apartment Association is seeking a Customer Success Coordinator to build relationships with members and deliver top-tier support via phone, email, and ticketing systems. You will collaborate with the Customer Success team on proactive outreach and ongoing member needs, ensuring service excellence aligns with NAA's industry standards.

You will manage multiple communication modes, maintain accurate account records, and work closely with other departments to resolve escalations while

Qualifications

• High School or equivalent certificate required.
• Excellent written and oral communication skills.
• Ability to stay organized with multiple responsibilities.

Responsibilities

• Answer member needs via phone, emails, and tickets in a timely manner.
• Grow NAA member satisfaction through relationship building.
• Be SME for all NAA products, with a focus on Click & Lease.
• Collaborate with other departments to assist with member escalations.
• Keep detailed logs and accurate data of all accounts.

Skills

Excellent written and oral comms

Organizational skills

Education

High School or equivalent certificate

Job description

National Apartment Association is seeking a Customer Success Coordinator to build relationships with members and deliver top-tier support via phone, email, and ticketing systems. You will collaborate with the Customer Success team on proactive outreach and ongoing member needs, ensuring service excellence aligns with NAA's industry standards.

You will manage multiple communication modes, maintain accurate account records, and work closely with other departments to resolve escalations while