Association Success Specialist

Naylor LLC; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Naylor LLC is seeking a Junior Association Success Manager to serve as the relationship owner for a portfolio of small to mid-size association partners. You will drive renewal retention and contract growth while upholding a high standard of client success across accounts.

The role emphasizes proactive engagement, accurate Salesforce records, and collaboration with Sales and Portfolio Performance teams, with opportunities to advance toward a full ASM role.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3–5 years of client relationship or account management experience, B2B preferred.
• Demonstrated track record of client retention and relationship development.
• Strong written and verbal communication skills; professional in client-facing settings.
• Organized and detail-oriented with the ability to manage multiple accounts.

Responsibilities

• Serve as primary contact for a portfolio of association partners with proactive outreach.
• Own renewal processes, driving timely re-engagement and closures.
• Identify upsell and cross-sell opportunities within the portfolio.
• Monitor project delivery and partner satisfaction across accounts.
• Collaborate with cross-functional teams to deliver high-quality client experiences.

Skills

Client relationship management

Account management

Salesforce

Communication skills

Education

Bachelor's degree in Business, Marketing, Communications, or a related field

Tools

Salesforce

MS Office

Job description

Naylor LLC is seeking a Junior Association Success Manager to serve as the relationship owner for a portfolio of small to mid-size association partners. You will drive renewal retention and contract growth while upholding a high standard of client success across accounts.

The role emphasizes proactive engagement, accurate Salesforce records, and collaboration with Sales and Portfolio Performance teams, with opportunities to advance toward a full ASM role.