Hybrid Customer Solutions Specialist - Foodservice

The Restaurant Store; Lancaster (Lancaster County); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Job summary

The Restaurant Store in Pennsylvania is seeking a Customer Solutions Representative to foster customer loyalty and support the purchasing needs of foodservice professionals worldwide. This role emphasizes clear communication and exceptional hospitality.

You will resolve issues, guide customers through the website, and coordinate with internal teams to ensure accurate order status. The position follows a hybrid schedule in Lancaster, PA, with work in the office two days per week, from 9:30 AM to

Qualifications

• A college degree or related work experience preferred
• Strong communication skills and hospitality focus
• Ability to work hybrid in Lancaster, PA two days per week
• Eligible to work in the United States (W2 employment) and meet residency requirements

Responsibilities

• Provide friendly, efficient, and accurate solutions to customers to boost loyalty and sales
• Listen to and analyze customer issues, investigate problems, and provide strategic solutions
• Keep customers updated on order status
• Communicate product or service issues to relevant departments
• Maintain a positive, professional attitude in all communications
• Be flexible and adapt to company growth
• Learn about the foodservice industry and our products
• Guide customers through the website and assist with online shopping
• Communicate with customers via phone, email, and chat about orders
• Work in Lancaster, PA office 2 days per week as part of hybrid schedule

Skills

Communication

Problem solving

Teamwork

Work ethic

Independence

Ambition

Education

No degree required

Job description

The Restaurant Store in Pennsylvania is seeking a Customer Solutions Representative to foster customer loyalty and support the purchasing needs of foodservice professionals worldwide. This role emphasizes clear communication and exceptional hospitality.

You will resolve issues, guide customers through the website, and coordinate with internal teams to ensure accurate order status. The position follows a hybrid schedule in Lancaster, PA, with work in the office two days per week, from 9:30 AM to