Hybrid Customer Solutions Specialist | Financial Services

Ally-Financial; Arkansas; Remote; USD 65,904,000 - 74,501,000; Full time

Benefits offered by this job

Health insurance

401K plan

Employee stock purchase plan

Tuition reimbursement

Paid time off

Parental leave

Job summary

Ally Financial in Arkansas is seeking a Customer Solutions Representative to proactively reach out to auto-loan customers, resolve payment issues, and provide empathetic service. You will handle outbound and inbound calls, document interactions, and meet performance metrics while maintaining confidentiality.

The role offers a competitive base pay ($23/hour) with incentives, comprehensive benefits, and a structured training program starting in November or December 2026.

Qualifications

• Experience in financial services or a related industry preferred.
• Associate or bachelor’s degree in business or related field may be used in lieu of experience.
• Bilingual (Spanish) skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications required.
• Ability to multi-task and meet key performance metrics.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

Responsibilities

• Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
• Contact Ally auto-loan customers regarding late or missed payments.
• Understand reasons for delinquency and negotiate payment arrangements.
• Respond to customer inquiries via phone, workflow systems, and email.
• Research and resolve account discrepancies.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume, delinquency, and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.
• Use computerized systems for tracking and troubleshooting.
• Maintain strict confidentiality of customer information.
• Adhere to all state and federal laws in the handling of accounts.

Skills

Financial services experience

Bilingual Spanish

Excellent communication

Attention to detail

Sales and negotiation

Proficiency with Windows

Multitasking

Skip tracing knowledge

Education

Associate or bachelor’s degree in business or related field

Job description

Ally Financial in Arkansas is seeking a Customer Solutions Representative to proactively reach out to auto-loan customers, resolve payment issues, and provide empathetic service. You will handle outbound and inbound calls, document interactions, and meet performance metrics while maintaining confidentiality.

The role offers a competitive base pay ($23/hour) with incentives, comprehensive benefits, and a structured training program starting in November or December 2026.