Hybrid Customer Experience Specialist – Financial Services

Group 1001; Indianapolis (IN); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career development

Health insurance

Dental insurance

Vision insurance

401K match

Paid time off

Hybrid work schedule

Job summary

Group 1001 is hiring a Customer Service Specialist to engage with customers and strategic partners, delivering accurate, empathetic service. You will complete a 12‑week immersive training program and gain deep knowledge of annuity products and procedures.

The role offers paid training, growth opportunities, and a hybrid work schedule after training. Ideal candidates have 3 years of call center customer service experience and an associate or bachelor’s degree preferred.

Qualifications

• 3 years customer service experience in a call center is preferred.
• Associates or bachelor's degree preferred or equivalent years of customer service experience.

Responsibilities

• Handle customer inquiries via phone and online channels with empathy and accuracy.
• Document all interactions in the system and maintain detailed records.
• Collaborate with cross-functional teams to resolve inquiries and improve service quality.
• Meet department standards for call quality, accuracy, and teamwork.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

Associates or Bachelor's degree preferred

Tools

CRM systems

Job description

Group 1001 is hiring a Customer Service Specialist to engage with customers and strategic partners, delivering accurate, empathetic service. You will complete a 12‑week immersive training program and gain deep knowledge of annuity products and procedures.

The role offers paid training, growth opportunities, and a hybrid work schedule after training. Ideal candidates have 3 years of call center customer service experience and an associate or bachelor’s degree preferred.