Customer Solutions Pro - Auto Loans & Payment Expert

Ally-Financial; Jacksonville (FL); Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Time Away: 20 PTO days + 11 holidays +

Job summary

Ally Financial is hiring a Customer Solutions Representative in Jacksonville, FL. This hybrid role focuses on outbound and inbound calls to assist auto loan customers with payments and inquiries while providing empathetic, compliant service.

You will negotiate payment arrangements, document interactions, meet performance metrics, and stay compliant with state and federal laws. The position offers a base pay range of $47,840–$54,080 plus incentives and a robust Total Rewards program.

Qualifications

• Experience in financial services or a related industry preferred.
• Associate or bachelor’s degree in business may substitute for experience.
• Bilingual Spanish is a plus; strong listening and written skills required.

Responsibilities

• Make outbound and handle inbound calls to assist auto-loan customers with payments and inquiries.
• Negotiate payment arrangements, document interactions, and maintain confidentiality.
• Meet performance standards for call volume, delinquency, and customer satisfaction.

Skills

Bilingual Spanish

Customer service

Listening & communication

Sales & negotiation

Multi-tasking

Education

Bachelor's or Associate degree in business or related field

High school Diploma or GED

Tools

CRM systems

Microsoft Windows

Job description

Ally Financial is hiring a Customer Solutions Representative in Jacksonville, FL. This hybrid role focuses on outbound and inbound calls to assist auto loan customers with payments and inquiries while providing empathetic, compliant service.

You will negotiate payment arrangements, document interactions, meet performance metrics, and stay compliant with state and federal laws. The position offers a base pay range of $47,840–$54,080 plus incentives and a robust Total Rewards program.