Hybrid Customer Solutions Manager, Supply Chain

Georgia-Pacific LLC; Green Bay (WI); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Georgia-Pacific is seeking a contribution-motivated Manager, Customer Solutions to support our GP PRO Consumer Business. This leader will guide Customer Solutions Specialists, partner across planning, deployment, and logistics, and develop scalable solutions to improve service and profitability while building trusted customer relationships.

The role emphasizes enabling data-driven decisions, empowering team members, and driving continuous improvement in a principle-based organization.

Qualifications

• 3+ years’ experience in a supply chain, logistics, project management, customer-facing OR leadership role.
• Experience utilizing Microsoft 365 tools, including Microsoft Copilot and other generative AI capabilities used to improve productivity, communication, analysis, and decision-making.

Responsibilities

• Lead the order-to-cash and logistics flow by partnering with customers and cross-functional teams to deliver service solutions that profitably meet customer goals and strengthen long-term business results.
• Provide proactive, principle-based leadership by setting clear priorities, removing barriers, empowering employees, and developing each team member’s unique talents and contributions.
• Use analytics, business insights, economic thinking, and marginal analysis to identify performance gaps, recommend improvements, and make decisions that enhance service, stewardship, and profitability.
• Champion technology, automation, GenAI, and data visualization to simplify work, accelerate decision-making, and create scalable, innovative solutions for the team and business.
• Drive continuous improvement by challenging current processes, eliminating waste, and fostering experimentation and transformation across customer solutions, operations, and supply chain.
• Build trusted relationships with customers, employees, and partners by communicating openly, collaborating effectively, and seeking mutually beneficial outcomes.
• Clarify responsibilities, decision rights, and accountability for yourself and your team to advance a Principle-Based Management culture.
• Adjust and evolve team metrics to provide actionable insights and ensure the team is measuring what matters most to customers and the business.
• Foster a culture of teamwork, curiosity, and ongoing learning to help the team adapt to change, embrace uncertainty, and continually improve outcomes.

Job description

Georgia-Pacific is seeking a contribution-motivated Manager, Customer Solutions to support our GP PRO Consumer Business. This leader will guide Customer Solutions Specialists, partner across planning, deployment, and logistics, and develop scalable solutions to improve service and profitability while building trusted customer relationships.

The role emphasizes enabling data-driven decisions, empowering team members, and driving continuous improvement in a principle-based organization.