Bilingual Customer Engagement Specialist (Hybrid)

Georgia-Pacific; Green Bay (WI); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Georgia-Pacific is seeking a Customer Engagement Specialist for our Consumer Products business to foster a community of loyal GP PRO customers by enhancing their overall experience. This role involves managing a large volume of inbound interactions, troubleshooting and representing our product portfolio.

A customer-centric mindset, strong communication, and problem-solving skills are essential to drive satisfaction in a fast-paced environment.

Qualifications

• High school diploma or higher.
• 3+ years of customer service experience.
• Experience with Microsoft Office products.

Responsibilities

• Answer inbound customer calls and other interactions in a prompt and professional manner.
• Actively listen to customer concerns, understand their needs and provide resolution.
• Provide accurate information about products, services, policies, and procedures.
• Process orders, complaints, returns, and other transactions as required; Upsell or cross-sell products and services when appropriate.
• Provide assistance to customers regarding product usage or troubleshooting.
• Maintain detailed customer records within the Salesforce CRM system.
• Adhere to established department guidelines and quality standards.

Skills

Customer service

Bilingual EN/ES

Microsoft Office

Education

High school diploma or higher

Tools

Salesforce

Job description

Georgia-Pacific is seeking a Customer Engagement Specialist for our Consumer Products business to foster a community of loyal GP PRO customers by enhancing their overall experience. This role involves managing a large volume of inbound interactions, troubleshooting and representing our product portfolio.

A customer-centric mindset, strong communication, and problem-solving skills are essential to drive satisfaction in a fast-paced environment.