Customer Solutions Specialist, Supply Chain

Georgia-Pacific LLC; Green Bay (WI); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible spending accounts

Health savings accounts

Life insurance

Retirement plan

Paid time off

Educational assistance

Parental/adoption support

Job summary

Georgia-Pacific Professional in Green Bay, WI seeks a Customer Solutions Specialist to own end-to-end order-to-cash, focusing on service reliability, speed, and strong customer relationships. You will collaborate with Sales, Operations, Transportation, Planning, and Finance to resolve issues and drive improvements.

The role emphasizes data-driven decision making, cross-functional communication, and the use of ERP tools. A hybrid work schedule is available.

Qualifications

• High school diploma or GED required.
• Customer service experience in professional/operational setting.
• Proficient with Microsoft Office; Excel formulas and data summaries.
• Experience using data to prioritize work and drive improvements.

Responsibilities

• Own end-to-end order-to-cash execution with focus on service reliability and speed.
• Develop and maintain customer relationships to understand demand patterns and constraints.
• Provide timely support across phone, email, and digital platforms (Salesforce/ERP).
• Manage and prioritize day-to-day execution and improvement initiatives.
• Identify and lead continuous improvement opportunities using data and GenAI-enabled tools.

Skills

Customer service

Data analysis

Relationship building

Communication

Education

High school diploma or GED

Associate or bachelor's degree in business or supply chain

Tools

SAP S4 Hana

Salesforce

Excel/Power BI/Tableau

GenAI tools

Job description

Your Job

Georgia-Pacific Professional, located in Green Bay, WI, is seeking a talented, dynamic, and contribution motivated individual to join our Customer Service team. We would prefer a candidate based in Green Bay, WI. This role will have a hybrid work schedule with 4 days from home and 1 day in the office every week.

Role Summary

The Customer Solutions Specialist, serves as the primary interface between customers and internal partners across the end-to-end supply chain. This role blends customer advocacy, analytical thinking, and operational execution to deliver exceptional service, improve processes, and support scalable growth. CSS team members are empowered to identify trends, solve complex problems, and influence outcomes, helping shape the future of Customer Solutions.

Our Team

GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery and napkins. We provide a range of products featuring well-known product brands such as Compact®, SofPull®, Brawny® Industrial™, Dixie®, EnMotion® and SmartStock® to various market segments. For more information about GP Professional, please visit: www.gppro.com.

What You Will Do

• Own end-to-end order-to-cash execution with a focus on service reliability, speed, and accuracy, using exception-based management to prevent issues before they impact customers
• Develop and maintain strong customer relationships to understand demand patterns, operational constraints, and growth plans, translating insights into actions that strengthen shared supply chain performance
• Provide timely, high-quality support across phone/email and digital platforms (e.g., Salesforce®/ERP), communicating clearly on status, tradeoffs, and next steps for both customer and internal stakeholders
• Manage and prioritize work across day-to-day execution and improvement initiatives, aligning priorities to customer commitments, service strategy, and business goals
• Operate effectively in a fast-paced environment with shifting priorities, balancing urgency, quality, and risk protecting customer service
• Identify and lead continuous improvement opportunities by using data to find root causes, quantify impact, and standardize better ways of working (e.g., automation, self-service, GenAI-assisted knowledge and responses) to improve customer satisfaction and team efficiency
• Manage delivery and supply inquiries with proactive visibility, tracking progress, escalating effectively, and communicating outcomes through clear, customer-ready narratives supported by facts and insights
• Collaborate cross-functionally across Sales, Operations, Transportation, Planning, and Finance to solve complex service issues, communicating risks and recommendations, and influencing outcomes

Who You Are (Basic Qualifications)

• High school diploma or GED
• Customer service experience in a professional or operational environment
• Experience working with Microsoft Office (Excel, Word, Outlook), including building/maintaining spreadsheets, using basic formulas, and summarizing data into clear updates and recommendations
• Experience using data to prioritize work, identify trends, and drive proactive service improvements

What Will Put You Ahead

• SAP experience, preferably S4 Hana
• Salesforce software experience
• Experience with analytics and visualization tools (e.g., Excel Power Query/Pivot, Power BI/Tableau) to build insights and tell a clear story to stakeholders
• Experience utilizing automation and GenAI-enabled tools to streamline work, improve knowledge management, and enhance customer communication while maintaining data integrity and privacy
• Associate or bachelor’s degree in business or supply chain
• Customer account management or supply chain experience with a manufacturing company
• Experience building and maintaining customer relationships

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better.

Our Benefits

• Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf