Hybrid Customer Experience & Engagement Specialist

Georgia-Pacific LLC; Green Bay (WI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Life insurance

Disability insurance

Retirement plan

Paid time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Job summary

Georgia-Pacific LLC is seeking a Customer Engagement Specialist to foster a community of loyal GP PRO customers by enhancing their overall experience. You will handle a high volume of inbound interactions, troubleshoot, and represent our product portfolio with strong communication and problem-solving skills.

The role emphasizes delivering excellent customer care in a fast-paced environment, with opportunities to upsell and support customers across touchpoints.

Qualifications

• High school diploma or higher required.
• 3+ years of customer service experience.
• Experience with Microsoft Office products.
• Data entry experience.

Responsibilities

• Answer inbound customer calls and interactions promptly and professionally.
• Actively listen to customer concerns and provide resolution.
• Provide accurate information about products, services, policies, and procedures.
• Process orders, complaints, returns and other transactions as required.
• Upsell or cross-sell products and services when appropriate.
• Assist customers regarding product usage or troubleshooting.
• Maintain detailed customer records in the Salesforce CRM system.
• Adhere to department guidelines and quality standards.

Skills

Customer service

Microsoft Office

Data entry

Education

High school diploma or higher

Tools

Salesforce

Job description

Georgia-Pacific LLC is seeking a Customer Engagement Specialist to foster a community of loyal GP PRO customers by enhancing their overall experience. You will handle a high volume of inbound interactions, troubleshoot, and represent our product portfolio with strong communication and problem-solving skills.

The role emphasizes delivering excellent customer care in a fast-paced environment, with opportunities to upsell and support customers across touchpoints.