Hybrid Customer Service Specialist II - Tulsa

HireRight; Tulsa (OK); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Life/AD&D Insurance

Voluntary Life Insurance

Short & Long Term Disability

Flexible Spending Accounts

401K

Generous Vacation and Sick Program

10 Paid Holidays

Education Assistance Program

Business Casual Attire

Generous Referral Program

Employee Discounts and Rewards

And much more!

Job summary

HireRight in Tulsa, OK is seeking a Customer Service Specialist to join our team. You will assist clients and applicants, respond via phone, email, or live chat, and resolve inquiries in a timely, policy-compliant manner.

After training, you may enjoy a hybrid work schedule. The role emphasizes accuracy, confidentiality, and high-quality customer service in a regulated background screening environment.

Qualifications

• Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry.
• Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications.
• Excellent written and verbal communication skills in English including proper grammar.
• Typing at 30 WPM
• Listening Skills
• Strict Confidentiality Standards
• Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
• Demonstrated ability to provide a high level of quality customer service.

Responsibilities

• Work in multi-channel support environment of phone, emails, and/or online live chat.
• Field and resolve issues of low to moderate complexity; elevate more difficult issues
• Explain results to clients, guide applicants through online applications, perform data entry, build reports, and assist with investigation paperwork.
• Provide great customer service to ensure every contact feels they are important.
• Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
• Identify and send new sales leads to a Business Development Manager.

Skills

Customer service

Communication skills

Typing 30 WPM

Data entry

Microsoft Office

Education

HS Diploma

Associates degree

Tools

PC based applications

Word

Excel

Outlook

Job description

HireRight in Tulsa, OK is seeking a Customer Service Specialist to join our team. You will assist clients and applicants, respond via phone, email, or live chat, and resolve inquiries in a timely, policy-compliant manner.

After training, you may enjoy a hybrid work schedule. The role emphasizes accuracy, confidentiality, and high-quality customer service in a regulated background screening environment.