Hybrid Customer Service Representative - Bilingual

Tews Company Staffing; Town of Florida (NY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Tews Company Staffing in Altamonte Springs area is seeking bilingual Customer Service Representatives for a hybrid role. You’ll assist participants with plan inquiries and provide high-touch support from a tight-knit team, with in-office Tue/Thu/Fri and remote Mon/Wed.

The position offers flexible 8-hour shifts (8 AM–8 PM) and pay of $20–$21 per hour. Fluency in English and Spanish (written and spoken) plus 1+ year of CS experience (call center preferred) are requested.

Qualifications

• Fluency in English and Spanish (spoken and written).
• 1+ year of customer service experience (call center preferred).
• Strong communication, organizational, and tech skills (Salesforce & Excel are a plus).

Responsibilities

• Assist participants with plan inquiries via phone and email.
• Provide high-touch, professional retirement guidance.
• Collaborate with a tight-knit team to deliver exceptional support.

Skills

Bilingual English/Spanish

Strong communication

Problem-solving

Tools

Salesforce

Excel

Job description

Customer Service Representatives (Hybrid) in the Altamonte Springs area, bilingual in Spanish.Why Join Us:Step into a hybrid customer service role that blends flexibility, career growth, and impact! You’ll assist participants with plan inquiries, collaborating with a tight-knit team to provide exceptional support. This isn’t your typical call center – expect a high-touch environment where your attention to detail and problem-solving skills truly matter.What We Offer:Work Schedule: Flexible 8-hour shifts (8 AM-8 PM) with one late day per week, hybrid model (in-office Tues/Thurs/Fri, remote Mon/Wed)Pay: $20-$21What You Bring:Fluent in English & Spanish (verbal and written)1+ year of customer service experience (call center preferred)Strong communication, organizational, and tech skills (Salesforce & Excel are a plus)Make an Impact:Help participants navigate their retirement options by providing clear, professional guidance over the phone and email. You’ll also have the chance to grow your expertise in the retirement industry while working in a supportive, collaborative environment.Ready to start ASAP? Let’s connect!