Hybrid Customer Service Rep I – Energy Utilities (Billing)

Ameren Services Company; Decatur (IL); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Annual incentive program

Hybrid work model

Job summary

Ameren Illinois is seeking a Customer Service Representative to work in a hybrid contact center environment. You will handle service requests, billing inquiries, and scheduling with careful documentation and clear customer communication.

The role requires a high school diploma or equivalent; a bachelor’s or associate degree is preferred. Prior call center experience is strongly preferred, and you may be subject to medical testing and CSR aptitude assessments. Shifts are awarded by seniority.

Qualifications

• Excellent math and computer skills are required.
• Experience in customer service in banking, telephone, collections, insurance or related areas preferred.
• Call center experience strongly preferred.

Responsibilities

• Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages.
• Explain policies, respond to inquiries concerning billing and payments, and take appropriate action.
• Arrange payment transactions, advise on budget billing, due dates, and automatic bill payments.
• Respond promptly to emergency situations and document pertinent information.
• Contribute to team and contact center assignments including overtime as needed.

Skills

Math skills

Computer skills

Customer service

Education

High School diploma or equivalent

Bachelor's or Associate's degree (preferred)

Job description

Ameren Illinois is seeking a Customer Service Representative to work in a hybrid contact center environment. You will handle service requests, billing inquiries, and scheduling with careful documentation and clear customer communication.

The role requires a high school diploma or equivalent; a bachelor’s or associate degree is preferred. Prior call center experience is strongly preferred, and you may be subject to medical testing and CSR aptitude assessments. Shifts are awarded by seniority.