Hybrid CSR - Energy Utility & Billing

Ameren Corporation; Decatur, Northern (IL, KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Annual incentive program

Job summary

Ameren Illinois in Decatur, IL seeks Customer Service Rep 1 & 2 Year to handle customer inquiries in a hybrid contact center. The role requires ability to schedule service requests, explain billing options, and assist with payment arrangements.

Training, teamwork, and flexibility for overtime are expected as part of a 24/7/365 operation. Candidates should have a high school diploma or equivalent, strong math and computer skills, and prior customer service or call center experience is preferred.

Qualifications

• A High School diploma or equivalent is required; a Bachelor's or Associate's is degree preferred.
• Excellent math and computer skills are required.
• Having customer service experience in banking, telephone, collections, insurance or other related areas preferred.
• Previous call center experience is strongly preferred.

Responsibilities

• Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc.
• Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
• Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc.
• Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.
• Respond promptly to emergency situations and document pertinent information.
• Actively contribute to team and contact center assignments including various overtime assignments.

Skills

Math skills

Computer skills

Customer service

Call center experience

Education

High School diploma or equivalent

Bachelor's or Associate's degree preferred

Job description

Ameren Illinois in Decatur, IL seeks Customer Service Rep 1 & 2 Year to handle customer inquiries in a hybrid contact center. The role requires ability to schedule service requests, explain billing options, and assist with payment arrangements.

Training, teamwork, and flexibility for overtime are expected as part of a 24/7/365 operation. Candidates should have a high school diploma or equivalent, strong math and computer skills, and prior customer service or call center experience is preferred.