Hybrid Customer Service Pro - High-Volume Support

New York Racing Association; Elmont (NY); Hybride; USD 21 000 - 26 000; Plein temps

Résumé du poste

New York Racing Association is seeking a Customer Service Representative to provide responsive support via phone and live chat, handling inquiries about accounts, promotions, and wagering details. This hybrid role requires a high school diploma, 3+ years in call centers or customer service, and the ability to work weekends and maintain confidentiality in a fast-paced environment.

You will troubleshoot password and basic technical inquiries, assist NYRA Bets and affiliates, and research

Qualifications

• High School Diploma or Technical Certification.
• Minimum three (3) years in a call center or customer service role handling inquiries via phone, chat, and email.
• Flexible to work weekends, holidays, or other shifts.
• Dedicated space when working from home.
• Strong computer skills (Microsoft and basic internet navigation).
• Able to handle high call volumes with excellent phone etiquette.

Responsabilités

• Handle general customer information and inquiries (hours of operation, directions, etc.).
• Assist NYRA Bets and affiliate partners with account inquiries.
• Troubleshoot password and basic technical inquiries.
• Research misapplied information or customer discrepancies.
• Provide details on events, promotions, and wagering.

Connaissances

Phone etiquette

Multitasking

Data entry

Verbal communication

Computer skills

Formation

High School Diploma or Technical Certification

Outils

Microsoft Office

Internet navigation

Description du poste

New York Racing Association is seeking a Customer Service Representative to provide responsive support via phone and live chat, handling inquiries about accounts, promotions, and wagering details. This hybrid role requires a high school diploma, 3+ years in call centers or customer service, and the ability to work weekends and maintain confidentiality in a fast-paced environment.

You will troubleshoot password and basic technical inquiries, assist NYRA Bets and affiliates, and research