Customer Service Representative

New York Racing Association; Elmont (NY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

New York Racing Association is seeking a Customer Service Representative to provide responsive support via phone and live chat, handling inquiries about accounts, promotions, and wagering details. This hybrid role requires a high school diploma, 3+ years in call centers or customer service, and the ability to work weekends and maintain confidentiality in a fast-paced environment.

You will troubleshoot password and basic technical inquiries, assist NYRA Bets and affiliates, and research

Qualifications

• High School Diploma or Technical Certification.
• Minimum three (3) years in a call center or customer service role handling inquiries via phone, chat, and email.
• Flexible to work weekends, holidays, or other shifts.
• Dedicated space when working from home.
• Strong computer skills (Microsoft and basic internet navigation).
• Able to handle high call volumes with excellent phone etiquette.

Responsibilities

• Handle general customer information and inquiries (hours of operation, directions, etc.).
• Assist NYRA Bets and affiliate partners with account inquiries.
• Troubleshoot password and basic technical inquiries.
• Research misapplied information or customer discrepancies.
• Provide details on events, promotions, and wagering.

Skills

Phone etiquette

Multitasking

Data entry

Verbal communication

Computer skills

Education

High School Diploma or Technical Certification

Tools

Microsoft Office

Internet navigation

Job description

Title: Customer Service Representative

Employee Status: Regular Full Time

Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

FLSA Status: Non-Exempt

Job Overview

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.

Essential Functions

• Provide general customer service information. (Hours of operation, directions, etc.)
  • Ability to handle heavy call volumes of both inbound and outbound.
    
  • Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
    
  • Troubleshoot password and basic technical/app inquiries.
    
  • Research any misapplied information or customer discrepancies.
    
  • Provide special event, promotions and wagering details.
    
  • Assist customer via telephone and live chat as needed.
    
  • Performs other duties as assigned by supervisors or other senior management.
    

Qualifications

• High School Diploma or Technical Certification
• Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email
• Must have the flexibility to work weekends, holidays, or other shifts
  
• Must have a dedicated/secure space when working from home
  
• Strong computer skills (Microsoft and basic internet navigation)
  
• Able to handle high call volumes and excellent phone etiquette
  
• Strong Organizational skills
  
• Attention to detail
  
• Ability to multi-task and data entry
  
• Strong verbal communication
  
• Protect organizations values by keeping information confidential.
  
• Ability to adapt quickly to change, learn, and balance the understanding of different products
  

Summary of Physical Requirements and Work Environment

This position is primarily sedentary and requires prolonged periods of sitting and working at a computer. The employee must be able to communicate effectively by telephone and live chat, perform frequent computer and data-entry tasks, and operate standard office equipment. The role requires the ability to maintain focus and manage multiple customer inquiries in a fast-paced, high-volume environment.

Pay Range / Salary:

$17.00/per hour