Bet Squad Leader

New York Racing Association; Elmont (NY); On-site; USD 23,000 - 28,000; Part time

Job summary

New York Racing Association (NYRA Bets) seeks a Bet Squad Leader to support NYRA Bets, the online betting site, and provide betting education on-track through face-to-face customer service with fans during live racing.

On-site role at the Saratoga track; duties include assisting customers sign up, managing accounts, handling deposits, troubleshooting, reporting, and live chat/email support, with emphasis on top-notch service in a fast-paced environment.

Qualifications

• High school Degree or Technical Certification.
• Minimum three (3) years of experience in a customer service contact center or a customer service position.
• Superior organizational skills.
• A self-motivated, resourceful, detail-oriented, and energetic personality.
• Excellent communication and interpersonal skills, and the ability to prioritize and multi-task.
• Strong computer proficiency including word and excel.
• Must be available to work on site during the live racing at Saratoga.

Responsibilities

• Assist customers with NYRA Bets signup and account creation.
• Print NYRA Bets betting cards, reset passwords and PINs for accounts.
• Help customers with deposit methods and other NYRA Bets questions.
• Help customers download mobile app and troubleshoot technical issues.
• Generate reports as needed.
• Process a variety of financial transactions.
• Maintain digital and physical files.
• Handle customer inquiries including disputes and wagering cancellations.
• Assist customers on live chat and email.
• Report hardware and software issues to the ServiceDesk.
• Provide support to partners, customers and vendors.
• Other duties as requested.
• Teach customers how to read a program, the different types of bets and how to make bets.

Skills

Customer service

Communication

Multitasking

Education

High school Diploma

Tools

Excel

Job description

Title: Bet Squad Leader

Employee Status: Regular Part Time

Work From Home Option: Not Applicable

FLSA Status: Non-Exempt

Job Overview:

Support NYRA Bets, the NYRA online betting site, and betting education on-track through face-to-face customer service with the fans.

Essential Functions:

• NYRA Bets responsibilities:
  • Aiding customers on how to sign up for a NYRA Bets account. Create and maintain all wagering accounts. Identify financial, fraud or risk that an account may present
  • Assisting customers by printing NYRA Bets betting cards, resetting passwords and PIN for accounts
  • Helping customers with deposit methods and other general NYRA Bets questions
  • Helping customers download mobile app/trouble shooting technical issues
  • Generate reports as needed
  • Process a variety of financial transactions
  • Maintain digital and physical files
  • Handle customer inquiries including customer disputes and cancelling of wagers
  • Assist customers on live chat and email
  • Report on hardware and software issues to the ServiceDesk
  • Provide support to our partners, customers and vendors
  • Other duties as requested
  • General betting education:
    • Teaching customers how to read a program, the different types of bets and how to make bets (either with a mutuel clerk or through NYRA Bets).

Qualifications:

• Indicate the minimum education (degree) and work experience (years and kind) required for the position. Also, indicate any other requirements
  
• High school Degree or Technical Certification
  
• Minimum three (3) years of experience in a customer service contact center or a customer service position
  
• Superior organizational skills
• A self-motivated, resourceful, detail-oriented, and energetic personality
  
• Excellent communication and interpersonal skills, and the ability to prioritize and multi-task
• Strong computer proficiency including word and excel
• Must be available to work on site during the live racing at Saratoga
  

Summary of Physical Requirements and Work Environment:

This position works primarily in an on-site, fast-paced, customer-facing racetrack environment during live racing. The role requires frequent interaction with guests, regular use of computers and mobile technology, and the ability to move throughout assigned customer-service areas as needed. The employee must be able to communicate effectively with customers in person and electronically while managing multiple priorities in an active environment.

Pay Range / Salary: $17.00-$20.50/per hour