Remote Team Lead: Customer Care & Wagering Ops

New York Racing Association; New York (NY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Fully remote

Job summary

New York Racing Association is seeking a Team Lead to oversee daily office operations and provide administrative support to management. The role handles communications across email, phone, live chat and fax in a fast-paced wagering environment.

Responsibilities include creating and maintaining wagering accounts, identifying risk, generating reports, processing transactions, and assisting customers via live chat and email.

Qualifications

• High school diploma or technical certification.
• Minimum three years in a customer service contact center or similar.
• Superior organizational skills.
• Self-motivated, resourceful, detail-oriented, energetic.
• Excellent communication and interpersonal skills.
• Ability to work nights, weekends and holidays.

Responsibilities

• Create and maintain wagering accounts.
• Identify financial, fraud or risk signals.
• Generate reports as needed.
• Process financial transactions.
• Maintain digital and physical files.
• Handle customer inquiries including disputes and wager cancellations.
• Assist customers via live chat and email.
• Report hardware and software issues to the ServiceDesk.
• Provide support to partners, customers and vendors.
• Other duties as requested.

Skills

Customer service

Organizational skills

Communication skills

Multitasking

Attention to detail

Education

High school diploma or technical certification

Tools

Microsoft Word

Microsoft Excel

Job description

New York Racing Association is seeking a Team Lead to oversee daily office operations and provide administrative support to management. The role handles communications across email, phone, live chat and fax in a fast-paced wagering environment.

Responsibilities include creating and maintaining wagering accounts, identifying risk, generating reports, processing transactions, and assisting customers via live chat and email.