Hybrid Customer Service & Consignment Intake

GearTrade, Inc.; West Valley City (UT); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Shared season pass access to Alta,Snow

Shared season pass access to Alta,Snow

Job summary

Geartrade in West Valley City, UT is hiring for a hybrid Customer Service and Consignment Intake role. The position splits two to three days of customer service duties with two to three days handling consignment intake at our Salt Lake City warehouse.

You will respond to customer inquiries by email, process transactions, verify item authenticity, write product descriptions, and maintain accurate records. You should be detail-oriented and able to work independently or with the team.

Qualifications

• High school diploma or equivalent; a degree in a related field is a plus.
• Previous experience in retail, customer service, consignment, or outdoor-oriented field.
• Proficient in written communication with a customer-first mindset.
• Ability to politely de-escalate situations and resolve issues.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer emails promptly and professionally.
• Review and process transactions accurately.
• Assist customers with problem orders and locating difficult-to-find products.
• Mediate communication between buyers and sellers to ensure a smooth transaction.
• Make occasional outbound calls to customers when a personalized approach is needed.
• Examine consigned items to ensure they meet company standards.
• Verify product authenticity and functionality.
• Check for defects or damages and document findings.
• Research product details and stay updated on industry trends.
• Write clear, accurate product descriptions and maintain inventory records.
• Assess product condition and provide pricing recommendations.

Skills

Customer service

Attention to detail

Written communication

Multitasking

Problem solving

Team collaboration

Education

High school diploma or equivalent

Job description

Geartrade in West Valley City, UT is hiring for a hybrid Customer Service and Consignment Intake role. The position splits two to three days of customer service duties with two to three days handling consignment intake at our Salt Lake City warehouse.

You will respond to customer inquiries by email, process transactions, verify item authenticity, write product descriptions, and maintain accurate records. You should be detail-oriented and able to work independently or with the team.