Customer Service

Geartrade; Salt Lake City (UT); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Season pass to Alta

Season pass to Snowbird

Season pass to Solitude

Season pass to Brighton

Résumé du poste

Geartrade is seeking a dedicated Customer Service Representative to join our Salt Lake City warehouse team. You will respond to customer inquiries, assist with orders, and facilitate communications between buyers and sellers, mainly via email with occasional phone calls for a personal touch.

The ideal candidate brings a high school diploma or equivalent, retail or customer-service experience, strong written communication, and a passion for outdoor gear and sustainability.

Qualifications

• High school diploma or equivalent; a degree in a related field is a plus.
• Experience in retail, customer service, consignment, or outdoor-oriented field.
• Proficient in written communication with a customer-first mindset.
• Ability to politely de-escalate situations and resolve issues.
• Multitasking and strong problem-solving skills; coordinate with team members.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Passion for outdoor gear and sustainability is a plus.
• Supportive and collaborative work environment.
• Growth potential into many areas of e-commerce.
• Shared season pass access to Alta, Snowbird, Solitude and Brighton!

Responsabilités

• Respond to customer emails promptly and professionally.
• Review and process transactions accurately.
• Assist customers with problem orders, including out-of-stock items and locating difficult-to-find products.
• Mediate communication between buyers and sellers to ensure a smooth transaction process.
• Make occasional outbound calls to customers when a more personalized approach is needed.

Connaissances

Retail experience

Customer service

Written communication

De-escalation

Multitasking

Problem-solving

Attention to detail

Team coordination

Outdoor enthusiasm

Independent worker

Team player

Phone etiquette

Formation

High school diploma or equivalent

Degree in related field (nice to have)

Description du poste

Geartrade Customer Service West Valley City, UT·Full time

At Geartrade, we believe that outdoor experiences should be accessible to everyone, regardless of budget. We are a premier retailer of high-quality, second-hand outdoor gear, offering a common platform for adventurers, retailers, and manufacturers to sell their used, returned, and refurbished outdoor gear. Our dedication to quality and customer satisfaction has earned us prestigious recognition, including two Outdoor Retailer awards. These accolades reflect our commitment to providing top-notch gear and exceptional service to our community. We are currently seeking a detail-oriented and motivated person interested in providing exceptional customer service to join our team.

About Geartrade

At Geartrade, we believe that outdoor experiences should be accessible to everyone, regardless of budget. We are a premier retailer of high-quality, second-hand outdoor gear, offering a common platform for adventurers, retailers, and manufacturers to sell their used, returned, and refurbished outdoor gear.

Our dedication to quality and customer satisfaction has earned us prestigious recognition, including two Outdoor Retailer awards. These accolades reflect our commitment to providing top-notch gear and exceptional service to our community.

Description

Job Summary: This is a Full Time role located at our warehouse in Salt Lake City, Utah. As a Customer Service Representative your primary focus will be responding to customer inquiries, assisting with orders, and facilitating communication between buyers and sellers. Most interactions will take place via email, but you’ll occasionally need to make phone calls to provide a more personal touch.

Key Responsibilities for the Customer Service Role:

• Respond to customer emails promptly and professionally.


• Review and process transactions accurately.


• Assist customers with problem orders, including out-of-stock items and locating difficult-to-find products.


• Mediate communication between buyers and sellers to ensure a smooth transaction process.


• Make occasional outbound calls to customers when a more personalized approach is needed.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.


• Previous experience in retail, customer service, consignment, or a related outdoor oriented field.


• Proficient in written communication with a customer-first mindset.


• Ability to politely de-escalate situations and resolve issues.


• Quick to assimilate information and able to multitask effectively.Strong problem-solving skills and the ability to coordinate with team members.


• Strong attention to detail and organizational skills.


• Ability to work independently and as part of a team.


• Passion for outdoor gear and sustainability is a plus.


• A supportive and collaborative work environment.


• Fun and open work environment with growth potential into many areas of e-commerce.


• The ability to develop multiple skills sets with a fast growing company.


• Shared season pass access to Alta, Snowbird, Solitude and Brighton!