Backcountry Ski Gear Concierge

Skimo Co / SkyRun; Cottonwood Heights (UT); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Pro-deals

Job summary

Skimo Co in Cottonwood Heights is seeking a customer-focused team member to help customers find the perfect backcountry skiing gear. You’ll engage with clients via in-store, phone, and online channels, promoting gear knowledge and exceptional service.

Your role is to nurture a passion for climbing and skiing while performing order checks, returns handling, and proactive problem solving. Pro-deals accompany the role as part of the benefits.

Qualifications

• Patience for extensive conversations about gear.
• Excellent written and oral communication skills, including grammar and spelling.
• Attention to detail and ability to follow through on tasks.
• Team player who is willing to assist fellow team members when necessary.

Responsibilities

• Become an expert on the latest skimountaineering gear.
• Provide superior customer service online, on the phone, and in the store.
• Listen to customers and understand their needs and desires.
• Prioritize and answer emails ranging from gear questions to warranty issues.
• Answer online questions from customers about specific pieces of gear.
• Check orders for accuracy and compatibility between products.
• Problem solve with team members to troubleshoot issues customers may have.
• Help on the sales floor during busy times.
• Operate our Point of Sale system for sales, returns, and warranties.
• Answer phones and process customer requests with our POS.
• Navigate our website competently to help answer customer questions.
• Attend all brand clinics.
• Starting late September.

Skills

Patience for gear conversations

Excellent written and oral comms

Attention to detail

Team player

Job description

Skimo Co in Cottonwood Heights is seeking a customer-focused team member to help customers find the perfect backcountry skiing gear. You’ll engage with clients via in-store, phone, and online channels, promoting gear knowledge and exceptional service.

Your role is to nurture a passion for climbing and skiing while performing order checks, returns handling, and proactive problem solving. Pro-deals accompany the role as part of the benefits.