Hybrid Customer Operations Specialist II

Syniverse Technologies LLC; Tampa (FL); Hybrid; USD 42,000 - 63,000; Full time

Job summary

Syniverse Technologies LLC in Tampa, FL is seeking a Customer Operations Specialist II to be the primary point of contact for first-level support across products and services. You will troubleshoot, resolve issues, and support projects and deployments.

The role requires strong communication, prioritization, and the ability to work in a 24x7 environment. A high school diploma is required; a bachelor’s in communications or business is preferred, and prior telecom/service experience is a plus.

Qualifications

• Excellent interpersonal, verbal and written communications.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to work with minimal supervision and unsupervised during off-peak hours, weekends, and holidays.
• 2+ years experience in customer service preferred.
• 2+ years experience in telecommunications industry preferred.
• PC experience in a Windows operating environment.

Responsibilities

• Analyze customer issues and questions to resolve problems promptly.
• Assist management in identifying trends to improve customer experience.
• Track customer-reported problems and ensure timely follow-up and resolution.
• Coordinate with 2nd and 3rd level support as needed for ticket resolution.
• Maintain ongoing communication with internal departments to ensure customer satisfaction.
• Support daily, weekly, and monthly special projects as required.

Skills

Interpersonal communication

Prioritization

Multi-tasking

Customer service

Telecommunications

Windows PC

Education

High school diploma or GED

Bachelor’s degree in communication or business (preferred)

Tools

Windows OS

Job description

Syniverse Technologies LLC in Tampa, FL is seeking a Customer Operations Specialist II to be the primary point of contact for first-level support across products and services. You will troubleshoot, resolve issues, and support projects and deployments.

The role requires strong communication, prioritization, and the ability to work in a 24x7 environment. A high school diploma is required; a bachelor’s in communications or business is preferred, and prior telecom/service experience is a plus.