Hybrid Customer Fulfillment and Order Support Specialist

Bic Corporation; Norwalk (OH); Hybrid; USD 25,000 - 34,000; Full time

Job summary

BIC World in Norwalk, OH is seeking a Customer Fulfillment Representative to support end-to-end order processing in a hybrid work model. You will process orders in JDE and related systems, maintain master data, and resolve fulfillment issues to ensure accurate, timely delivery.

You will collaborate with Customer Care, Sales, Supply & Demand Planning, Distribution, Credit, Pricing, IT, and other teams, while staying detail-oriented, organized, and capable of handling multiple priorities in a

Qualifications

• College or university degree preferred; equivalent relevant experience may be considered.
• 1-3 years of experience in Customer Service, Customer Fulfillment, Order Management, Supply Chain, or a similar operational environment preferred.
• Experience with order management, ERP systems, EDI, customer master data, or other transactional processes preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and prioritization skills with the ability to manage multiple priorities and deadlines.
• Strong problem-solving and analytical skills with the ability to identify discrepancies and determine appropriate next steps.
• Ability to work independently while knowing when to seek guidance or escalated an issue.
• Strong written and verbal communication skills.
• Collaborative, customer-focused mindset with the ability to work effectively across functions.
• Ability to thrive in a high-volume, fast-paced environment and adapt to changing customer and business needs.
• Ability and willingness to learn new systems, processes, and customer requirements.
• Proficiency with Microsoft Office; experience with JDE, EDI, customer portals, or similar order-management systems is a plus.

Responsibilities

• Process and maintain customer orders in JDE and related systems, monitor order status, identify exceptions, and coordinate resolution of fulfillment issues.
• Ensure customer, product, pricing, shipping, billing, and fulfillment information is accurate and up to date across applicable systems.
• Process approved manual orders, no-charge orders, promotional transactions, and other customer-specific requirements while following established policies and approval processes.
• Review order, shipment, EDI, pricing, and invoice information to identify discrepancies, investigate issues, track resolution, and escalated matters when appropriate.
• Assist with fulfillment reporting, scorecards, system testing, process improvements, documentation, and cross-training initiatives.
• Collaborate with Customer Care, Supply Chain, Sales, Distribution, Credit, Pricing, IT, and other teams to keep customer orders moving through the order-to-cash process.
• Build knowledge across fulfillment processes, share expertise with team members, and support onboarding and training as needed.

Skills

Attention to detail

Organizational skills

Problem-solving

Communication skills

Customer-focused

Team collaboration

Education

College degree preferred

Tools

Microsoft Office

JDE

EDI

Customer portals

Job description

BIC World in Norwalk, OH is seeking a Customer Fulfillment Representative to support end-to-end order processing in a hybrid work model. You will process orders in JDE and related systems, maintain master data, and resolve fulfillment issues to ensure accurate, timely delivery.

You will collaborate with Customer Care, Sales, Supply & Demand Planning, Distribution, Credit, Pricing, IT, and other teams, while staying detail-oriented, organized, and capable of handling multiple priorities in a