Hybrid Customer-Facing PM for Onboarding & Delivery

Hyve Solutions; Fremont (CA); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Hyve Solutions is seeking a Customer-Facing Project Manager to lead onboarding and delivery for technology customers. You will act as the primary liaison, coordinating across Sales, Engineering, IT, and Operations to translate requirements into successful outcomes and ensure a seamless customer experience from onboarding through steady-state operations.

You will manage project plans, cross-functional teams, and risk management while driving alignment on priorities and ensuring high-quality

Qualifications

• 5+ years of project management experience in customer-facing environments.
• Experience managing customer relationships, including executive stakeholders.
• Experience with onboarding, implementation, or integration projects.
• Strong communication, stakeholder management, and problem-solving skills.
• Willingness to travel domestically and internationally.

Responsibilities

• Own the Customer Experience by serving as the primary contact during onboarding and delivery.
• Drive project delivery with plans, timelines, and deliverables across discovery, integration, testing, deployment, and stabilization.
• Translate customer requirements into actionable internal plans and ensure alignment with capabilities.
• Ensure readiness and execution by validating inputs, data, integrations, and operational readiness.
• Lead governance and decision-making to manage risks, issues, and dependencies and align priorities.
• Support successful launch and stabilization, including go-live readiness and transition to operations.
• Capture feedback and lessons learned to improve onboarding and delivery processes.

Skills

Project management

Stakeholder management

Communication

Problem-solving

Organization

Education

PMP certification

Job description

Hyve Solutions is seeking a Customer-Facing Project Manager to lead onboarding and delivery for technology customers. You will act as the primary liaison, coordinating across Sales, Engineering, IT, and Operations to translate requirements into successful outcomes and ensure a seamless customer experience from onboarding through steady-state operations.

You will manage project plans, cross-functional teams, and risk management while driving alignment on priorities and ensuring high-quality